Phone Outage Update

This entry was posted in News, Uncategorized on by .

UPDATE

Good Evening,

Windstream has resolved the phone service issues and service has been restored. If you experience any issues calling into the building please let us know.

Thank you

*****************************************

Good Afternoon,

As of 1:30pm, 3/19/19, inbound and outbound calling is still not working on our phone system.  The last update we received from Windstream (11:25am) states the following:

Windstream Technician (Created on 03/19/2019 11:25:31 AM)
Activity Type Text To Speech
This is Windstream Repair. Your service is impacted by an outage due to a card failure back in the Windstream Network. A Replacement card is enroute and should be delivered at 3pm local time today and once installed, we expect all services affected to fully restore. We will keep you updated as additional information is known. We apologize for the inconvenience to you and appreciate your patience. Thank you, Windstream Repair.

The issue was due to a faulty piece of equipment at one of their hubs and it affected all local DATA voice lines.  As stated they expect the issue to be resolved shortly after 3pm.  I will update everyone once we know that the phones are properly working again.

Sorry for the inconvenience,

Matt Hardy
Director of Technology, EGLSD